Privacy Policy

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Privacy Policy

Last Updated: [Insert Date]

At My Soul Music, we’re committed to protecting your privacy and keeping your personal information safe. This policy outlines how we collect, use, store, and protect your information, in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

We may collect the following types of personal information when you contact us, enrol in lessons, fill out forms, or use our website:

Full name (student/parent/guardian)
Contact details (email, phone number, address)
Student age or date of birth
Emergency contact details
Enrolment details (instrument, lesson type, preferences)
Payment and billing information
Any additional information you choose to provide

We only collect personal information that is necessary for us to provide music education and related services.

2. How We Collect Your Information

We may collect your information through:

Our online enrolment forms
Contact forms or email correspondence
Phone calls or in-person meetings
Social media or digital marketing channels
Newsletter subscriptions
Website analytics (cookies & user behaviour)

3. How We Use Your Information

We use your personal information to:

Process enrolments and manage music lessons
Contact you about your lessons, updates or changes
Send invoices and manage payments
Provide student progress reports or certificates
Recommend relevant programs or exam opportunities
Send newsletters or marketing material (only if you opt in)

We will never sell or share your personal information with third parties without your consent, unless required by law.

4. Website & Cookies

Our website may use cookies to improve your browsing experience and track site usage (e.g. how users navigate the site). You can adjust your browser settings to refuse cookies if you prefer. We may also use third-party tools like Google Analytics or Meta Pixel to help understand how users interact with our website, in order to improve our services.

5. How We Protect Your Information

We take data protection seriously. We store your personal information securely through:

Password-protected systems
Trusted payment gateways
Limited access by authorised personnel only

We will take reasonable steps to ensure your personal information is kept safe from loss, misuse, unauthorised access or disclosure.

6. Access & Correction

You may request access to your personal information or ask for corrections if you believe it is inaccurate, out of date, or incomplete.

To request changes, please email us at:
encdsilva@gmail.com

7. Your Rights & Choices

You have the right to:

Access the personal information we hold about you
Update or correct your details
Opt out of receiving marketing emails at any time
Request deletion of your information (subject to legal requirements)

8. Policy Updates

We may update this Privacy Policy occasionally to reflect changes in legal requirements or our business operations. The latest version will always be available on our website.

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, feel free to reach out.

My Soul Music, Where passion meets learning. From your first note to your proudest performance, we’re here to guide you with expert teaching, a friendly environment, and lessons designed just for you.